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SciMed Customer Support

Happy customers are our number one priority​

Your Trusted Service and Support Partner

Customer Satisfaction is Our Top Priority

When it comes to your scientific instruments, reliable service and support are crucial for ensuring that your lab runs smoothly. At SciMed, we understand this importance, which is why we offer a comprehensive range of services to meet all your needs. Our experienced team of engineers and technicians is committed to providing the highest level of service and support for your equipment.


Our Services

Installation and Training:

We understand that setting up your equipment quickly and efficiently is crucial to the success of your lab.

Therefore, we offer professional installation services for all our products to ensure that they are set up correctly and ready to use.

We also provide comprehensive training for your staff to ensure that they operate your equipment safely and effectively.

Preventative Maintenance: 

Regular preventative maintenance is essential to keep your equipment in top condition and avoid costly downtime.

At SciMed, we offer preventative maintenance services to help you get the most out of your investment. Our expert technicians will perform regular maintenance tasks such as cleaning, calibration, and replacement of worn parts to ensure that your equipment is running smoothly and accurately.

Our Philosophy
SciMed Offices


Our Services

Repair and Calibration:

When your equipment malfunctions, it can be frustrating and expensive.

At SciMed, we offer comprehensive repair and calibration services to get your equipment back up and running as quickly as possible.

Our expert technicians have the knowledge and experience to diagnose and repair a wide range of issues, ensuring that your equipment is performing to its full potential.

Spare Parts and Accessories: 

We understand that sometimes you need spare parts or accessories to keep your equipment running smoothly.

At SciMed, we offer a comprehensive range of high-quality parts and accessories for all our products. Our knowledgeable team can help you find the right part or accessory for your equipment, ensuring that you get the best possible performance and value.

Keeping Your Equipment Running Smoothly

Service Contracts

At our company, we understand the importance of reliable equipment in your industry. That’s why we offer service contracts tailored to meet your specific needs, ensuring that your equipment runs smoothly and efficiently all year round. Our service contracts include:

Quartz Contacts

Our Quartz services contracts includes one annual Preventative Maintenance visit per year. Visit includes a full X-ray safety survey and check (Where applicable). 

Priority access to engineers or call outs, reduced hourly rates and 20% discount on spare parts.

Sapphire Contacts

Our Sapphire services contracts includes one annual Preventative Maintenance visit per year. 

All the required PM parts for that visit are included (Where applicable). Emergency call outs are also included. 

20% discount on standard system spare parts.

Diamond Contacts

Our Diamond services contracts includes one annual Preventative Maintenance visit per year.

All the required parts for that visit are included (Where applicable). Unlimited extra call outs are also included. 

All breakdown spare parts included.

Your Reliable Partner for Service and Support

Our Commitment

At SciMed, we are committed to providing our customers with the best service and support for their scientific instruments. Whether you need installation and training, preventative maintenance, repair and calibration, or spare parts and accessories, we have the expertise and experience to meet your needs. Contact us today to learn more about how we can help keep your lab running smoothly.

Contact Us Today

We take great pleasure in assisting you and ensuring you get a prompt response to your questions

Live chat opening hours Mon – Fri 9:15 to 16:30 (UK Time)

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